Privacy Policy

The Caring Coach website is operated by Joel Stanton, trading as The Caring Coach, who is the data controller of your personal data under the UK GDPR and the Data Protection Act 2018.

We have adopted this Privacy Policy to explain how we process the information collected by The Caring Coach, and why we collect certain personal data about you. Please read this Privacy Policy carefully before using The Caring Coach website.

We take care of your personal data and are committed to ensuring its confidentiality and security.

Personal information we collect:

When you visit The Caring Coach website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the site, we collect information about the pages you view, what websites or search terms referred you to the site, and how you interact with the site. We call this “Device Information”.

We may also collect personal data you provide directly to us — such as your name, email address, phone number, organisation, or other details you choose to share when completing a form, booking services, or subscribing to updates.

If you engage with coaching services, we may hold information needed to deliver those services, including scheduling details, invoices, and any session notes you voluntarily share. Sensitive information (such as health data) is only processed with your explicit consent.

Why do we process your data?

We process your personal data for the following reasons:

• To provide services and respond to enquiries (contract, or steps before a contract).

• To improve, secure and operate our website (legitimate interests).

• To meet our legal obligations, such as keeping tax records.

• With your consent, for newsletters and non-essential cookies or analytics (you can withdraw consent at any time).

Your rights:

Under the UK GDPR, you have the following rights in relation to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

We do not make automated decisions about you.

To exercise any of these rights, please contact us using the details at the end of this notice. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113.

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to hello@thecaringcoach.co.uk.

Updated: September 2025